Transfers & Refund Requests
Clear communication matters before and after payment. Keep your order confirmation and contact us promptly if something needs attention.
Before you pay
Review the domain spelling, included assets, price, receiving registrar, transfer arrangements, and any agreed costs. Ask us to clarify anything you are unsure about before committing.
After payment
We verify payment or secured escrow funds, coordinate receiving account information, and send the next steps. Watch your inbox and spam folder. Registrar acceptance may be required. Do not send us your registrar password.
If a transfer is delayed
Contact us with your domain name and order number. We will review the payment status, registrar requirements, receiving details, and any restrictions affecting the handover. Do not initiate a second purchase to resolve a transfer delay.
Cancellation or refund requests
If you need to cancel or request a refund, contact us as soon as possible. We review the request against the order’s status, the agreed transaction terms, and applicable rights. This page does not promise an automatic refund or a fixed cancellation window. A completed domain transfer may require additional registrar steps and agreement before it can be reversed.
Escrow purchases
Acceptance, inspection, cancellation, and fund release follow the agreed Escrow.com transaction terms. Raise concerns through the escrow transaction as directed and contact Mainline Domains so we can help coordinate the issue.
Hosting orders
Hosting setup, renewals, cancellation, and any refund eligibility follow the package terms confirmed before purchase. The first-year discount does not determine refund eligibility.